Hotel Front Desk Agent
Hotel Front Desk Agent
- Greeting and thanking guests in a sincere, friendly manner.
- Checking guests in on arrival and out on departure.
- Posting charges to appropriate guest accounts.
- Anticipating and addressing guests' needs, and resolving their problems and complaints.
- Assisting guests with disabilities
- Answer phone calls regarding room inquiries and reservations..
- Reply to emails regarding room inquiries and reservations.
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